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Wednesday, June 7, 2017
7:45 am — 3:30 pm
Memorial Center for Learning and Innovation
Springfield, IL



2017 Central Illinois Volunteerism Conference

Customer Service: Delivering A Quality Volunteer Experience

Please join us for CIVC 2017! This will be a day of learning, sharing ideas, and networking with volunteer managers from dozens of organizations. You won't want to miss this chance to become energized with new ideas to help strengthen your volunteer program.

The 2017 Central Illinois Volunteerism Conference is scheduled for June 7, 2017 at Memorial Center for Learning and Innovation.


Volunteers as Customers

Emilie Shoop

Now more than ever, attracting and keeping volunteers requires considering their needs and never taking them for granted. This keynote will help you think strategically about your organization’s relationship with volunteers, including trends in volunteering, what motivates volunteers, and how a bit of “customer service” can help
you keep them engaged.

Amy Beadle


“RE” Think Your View

Amy Beadle

There is a silver lining to every interaction, even those interactions that seem negative. Learn how to turn the conversation, and your attitude, to a positive outcome.

Can’t attend in person? We now have offsite access via the Internet!
Just $15.00 to access as many workshops as you want!

First 35 people to register will receive a free copy of the
Be Our Guest: Perfecting the Art of Customer Service book
by the Disney Institute

(Off-Site registrants are not included in the give-away)


Program Brochure

Please click here to download the CIVC Program Brochure and share with your friends and colleagues.


We look forward to seeing you at the conference!



Nonprofit directors, staff, and board members National Service program participants
Business and community leaders Students interested in nonprofit/voluntary sector
Lead volunteers in public, private, and nonprofit organizations Members of service organizations

We look forward to seeing you at the conference!

CIVC Steering Committee Partners

The Serve Illinois Commission Memorial Health System • United Way of Central Illinois Senior Services/RSVP of Sangamon, Menard and Logan CountiesCommunity Elements Illinois Department of Human Services Community Foundation of East Central Illinois Coles County Council on Aging Ronald McDonald House Charities of Central Illinois Mid America PreparednessScientific Internet Marketing

Central Illinois Volunteerism Conference: A volunteer management network event, in cooperation with the Illinois Department of Public Health and the Serve Illinois Commission.